Customer Testimonials
I had come to this dealership with my son, we were greeted by Donovan who showed great options, go see him, very nice young man
I had come here looking for a new ford, I was greeted by Donovan a few minutes after I had entered the lot. He showed me some inventory and what was in my price range, he was very professinal and courtous of my needs. If you are in the market for a vehicle I strongly recommend going to see him!
Cameron Thornton was very helpful! Great experience!
I appreciate the quick and consistent response to my inquiry. The experience was pleasant and Mr Francis went beyond to provide a great customer experience.
Aliceson LeCroy was amazing to deal with very respectful and gave me a great deal on my wife’s new ford expedition. She was very knowledgeable about the vehicles that we were asking about and always had the answers such an amazing sells woman! Highly recommend!
Mondreko was great he answered all my questions had a great buying experience
Mondreko Francis was the best in the business. I will highly recommend him to anyone and everyone who is looking to buy a new car
Had an amazing experience with Aliceson! She made it stress free and got me exactly what I was Looking for ❤️
Purchased my 26 Bronco in May and love it so much!! Brian Patton helped me and was so knowledgeable and helpful. We went in around lunch time and were out within a few hours. 10/10 recommend!
Gary and Cameron, coming in with great customer service. Im telling everyone 😺!
Gary with Opelika Ford CDJR took care of us IN our new Dodge 3500 purchase. Thanks for a great buying experience!
Just wonderful customer service and attention to detail and our needs… Brian Porter = excellent.
Gary Brewer was an amazing salesman. I will be going to him for all my future vehicles. Would give more stars if I could.
Cameron and Brian did a great job with me.
Salesperson was very nice but finance department added certain charges for some items that was way more than sticker price. They tried to charge me 599.00 for nitrogen filled tires and 399.00 for four locking lug nuts. They also addes an extended warranty even thimi explicitly told them i didnt want an extended warraanty especially on that 3300.00. The sticker,price on the nitrofill tires on sticker said 199.00 and price of lug nuts was suppose to be 99.00 according to sticker. They tried to throw a lame excuse at me saying the reason they charge more for those items was to make up money ... Read More DealerRater - May 28, 2026
Sara was very helpful and very informative. Did well working with a set budget to help my buddy get a good vehicle. Definitely would refer her to anyone.
Friendly staff. Extremely fast fix for a Ford recall. Definitely recommend.
Donavan was great! Very knowledgeable and super nice. 10 out of 10. If anyone needs a vehicle, go to Opelika Ford Chrysler Dodge Jeep Ram and ask for Donavan!
I took my 2025 Ford Bronco OuterBanks there for Oil Change and tire rotation. After finishing and preparing to pay me and husband noticed there was a $4.99 charge for a document storage fee! I inquired about what that was and was told that they charge this to keep your documents as to what they do to your vehicle. Why!, any Ford dealership in the United States can pull up what has been done to your vehicle including Car Fax always has your maintenance and anything else done to your vehicle. This is a bull crap charge.
Had a wonderful experience with Vic. He was so helpful and is great to work with! Definitely recommend working with Vic at the Opelika Ford location.
Had a wonderful experience with Vic. He was so helpful and is great to work with! Stayed in great communication through my car-buying process and ultimately helped me make the best decision and deal for my family. Definitely recommend working with Vic at the Opelika Ford location.
Montreal Francis provided excellent customer service throughout the entire process. He was patient, knowledgeable, and made sure we felt comfortable with every step. He listened to what we needed and helped us find the right vehicle without any pressure. We truly appreciate his professionalism and support. He made a stressful process feel easy. He even purchased our "Littles" snacks out of the vending machine while we waited.! THANK YOU MR. FRANCIS, for such a caring and kind spirit.! ❤️
Pulled up to this location only looking for a new car. me and my wife were approached by Mondreko Francis, who told us to come on in and we did he was kind he was patient and he did not stop until I left in a vehicle. I’m so grateful for the experience.
From the moment I walked in, the team was professional, friendly, and easy to work with. They took the time to answer all my questions, never made me feel pressured, and helped make the entire process smooth and stress-free. I really appreciated their honesty, communication, and attention to detail. I would definitely recommend this dealership to anyone looking for a great car-buying experience
Everyone at this location was so nice! They helped me when my EV was on 5%! I was able to charge up and get to my next location. Thank you to the service department for your hospitality! I have a Ford Mach E and I’ll be coming here for all my car services in the future! ❤️❤️❤️
My Escape was totaled at the end of November. I knew I wanted the same kind of vehicle & after searching online, I found the perfect Escape for me. The salesman was very kind & patient with me during the entire process. While they were doing the final checks before I rolled away in my vehicle, they found the AC switch had stopped working. They were honest and told me about the problem. They ordered a new part & gave me a loaner car til they could get mine fixed. Followup after the sale was great too. Thanks Opelika Ford! ... Read More Google - Apr 1, 2026
Vic Chatman When I say this man had the best customer service and patience. I am trying to buy a car and I’m asking a lot of questions and trying to get a better understanding. He was very patient and so nice and helpful answered every question without making me feel forced to buy a car. He got me the best interest rates he can possibly find he went above and beyond.
Everybody we dealt with was very friendly. We didn’t feel pressured at all Jacob was our salesman. Very nice person.
They provided good service to me that's why I purchased a 2026 Ram 1500.
It was a great experience and I love the new truck Cameron did a great job
Cameron and the team at OFCDJR were great! Would and have recommended everyone I talk with to go see them for a great experience. They can make it happen!
Great attentiveness. Great work. We appreciated our needs being listened to and met. Thank you!
I strongly advise others to be cautious when dealing with Opelika Ford. My experience with salesman Tony Conley and GM Ed Hudson has been extremely frustrating.
After purchasing a vehicle that completely stopped working, the dealership agreed to unwind the deal and give me the value of my trade-in. However, I was only given a “We Owe” form and have been left waiting without transportation, without my money, and without confirmation that my finance company has even been contacted for payoff.
This has caused me to miss work and lose income while waiting for a resolution. I expected a much ... Read More DealerRater - Mar 4, 2026
John from internet sales was great reached out with more information and photos of the truck I was looking at. My salesman Cameron was awesome with the whole buying process. Not one time was I pressured or pushed to purchase the truck. Thanks again guys with the buying process.
After looking at several vehicles one after the other had issues, but Spenser was great he worked through what seemed like a lost cause until I found the vehicle right for me. He checked things I hadn’t thought of and even when I had to return near closing time he was patient. Im a difficult customer and he just worked with me until I got a deal I could was ok with. The dealership could have provided a better experience, there are lots of associates just walking around and staring they aren’t friendly and it’s almost like ... Read More DealerRater - Feb 8, 2026
Purchased the truck from another state, so a lot of communication over the phone and email. Everyone who helped within the process of the purchase was great to talk to and quick responses. The whole purchase process was very easy going and simple.
Amazing customer service and an amazing salesman. I wish every dealer had Spencer! 😊 He did such a fantastic job helping me find the right vehicle. Overall very happy with my experience. I recommend everyone go ask for Spencer!
Spencer was excellent when purchasing my 2019 F150 Platinum not only was he EXTREMELY helpful, understanding of my needs and wants but most importantly my budget. Highly recommend this location. Also Ben over at the service desk was amazing great attitude and super helpful!
Had an issue with CDJR, Shannon and Jeremy Renfroe helped so much! They made sure the issues we had were taken care of and I would recommend them to anyone that is looking for a vehicle! These two people make this company worth it! Shannon is an absolute awesome internet sales!! I recommend her 100000x.
Saylor Traffanstedt was the best salesperson I have ever dealt we with. My wife and I enjoyed our conversations with her. She was very friendly, thorough, and professional. She made the dreaded car buying experience a good one!!
I recently purchased my very first car, a 2025 Jeep Grand Cherokee Limited, and I couldn’t have asked for a better experience. From the moment I talked to Spencer on the phone until I walked into the dealership, Spencer made the entire process smooth, stress-free, and enjoyable.
As a first time buyer, I had plenty of questions, and Spencer took the time to explain everything clearly and patiently. He was upfront about every detail, and never made me feel rushed or pressured into buying a vehicle. He found the exact vehicle in my budget, with everything on the car I ... Read More Google - Dec 9, 2025
Ben is amazing! I took my Jeep for a service today. They took care of me very well!
I recently purchased a 2025 Ford Bronco from Opelika Ford, and I am absolutely loving my new vehicle! Beyond the car itself, I want to give a huge shoutout to Jeremy R., who went above and beyond for me!! I meant to write this review sooner, but I had to make sure I expressed just how much I appreciate his kindness, professionalism, and expertise.
Jeremy assisted with the tinting of my vehicle and proved to be a man of his word..something that is so rare and admirable these days. From our very first point of contact, he listened to my ... Read More Google - Nov 12, 2025
BRIAN, my salesman went above and beyond to help us into a vehicle. We will never shop anywhere else.
Never even heard of the dealer before. Drove down from Lagrange to see a Honda Ridgeline. Matt Sanford was great to work with. There was a little bit of the annoying car dealer back and forth with the manger but I felt like they listened and were trying go get me what I wanted. Ultimately we made a deal that worked very well to me and they did a good job completing the transaction quickly so I wasn’t there all day.
I had this dealership service my 2019 Ford F150 Raptor due to a parking brake malfunction. The advisor that was in charge of servicing my vehicle was Josh Vaughn. Josh Vaughn did an excellent job in repairing my vehicle, and helped with everything in between the beginning and the end of the service. I couldn't appreciate his help and this dealership more!
WOW! The team at Opelika Jeep were amazing!! From the minute I walked in to ask questions to my most recent visit to have steps installed, they were top notch!! I cannot say enough about the exceptional customer service I received from Ronny and Donta! I am so appreciative of their attention to detail and willingness to help me with every question and request. FIVE STARS and MORE!!
Purchased a new 2024 Jeep Wrangler a year ago. The hardtop has a crack in it. There is no further damage that would indicate a point of impact. I was advised to start a warranty call with Jeep which was fruitless. They directed me back to the dealership. I was instructed to have my jeep there to be assessed and that Opelika Jeep would act on my behalf in order to right this. The opelika technician and service manager communicated that they saw no damage to my vehicle and that it appeared to be a factory issue missed in quality control ... Read More DealerRater - Aug 22, 2025
The website helped me determine the car I wanted and made scheduling a test drive SUPER easy!!! Although I didn’t get a free TV I still highly recommend Opelika Ford, and working with Saylor.
Very responsive. They kept to their word and did everything that they said they would do. Will definitely buy from them again.
My husband and I want to thank Brian on his patience AND perseverance while we decided on what vehicle would be a good fit for me and our family! He never seemed to eager to just make a sale and took into consideration my concerns, my wants, and my finances!! We appreciate everything Brian did and do not want it to go unnoticed or unappreciated!!
I was very pleased from the time I went online till the end of my visit every one was nice and helpful
This place sent us "moneyopoly", a match three lottery style promotional that promised us $5,000 cash on a win, which we did. This was a blatant lie thinly veiled by legalese fine print. This place is completely dishonest with its marketing schemes. $5000 would have changed our lives but you jerked us around to pitch us your cruddy cars. And then you had the nerve to tell us we should have read the fine print- we did! They knew what they were doing, disgusting filthy scammers.
My name is Edith Buchanan, of Daviston, Al. and I want to say Great Job and thank you to Mr. CowboyJT of Opelika Ford for helping me to get my new vehicle
My name is Jeanie and Mr. CowboyJT helped your son to get his first new vehicle and thank Cowboy for helping my son. Thanks
My name is Toen Williams of Lafayette, Al I purchased a 2025 Ford truck from Mr. CowboyJT of Opelika Ford and CowboyJT was very kind and helpful to me. Thank You Sir
My name Charlestine Robinson of Auburn Alabama and I purchased a new vehicle from Mr. CowboyJT at Opelika Ford and he did a great job helping me and than you CowboyJT. Smiles
Customer service was amazing! She was patient with me and my decision making process. She even helped me on weighing out the pros and cons to find just the right car! Thank you for all your help!
Tim at Opelika Ford was fantastic—friendly, honest, and efficient. He made the process of getting into our new Expedition smooth and stress-free. No pressure, just great service. Highly recommend working with him!
Wonderful experience, never pressured or fed a typical sales pitch. Everyone was direct and up front. One of the best car buying experiences Ive ever had.
Tim was very helpful in the purchase of a used vehicle. The dealership is very large and has a great selection to chose from
Took great care of me ! Very patient and explain everything to me . No hidden motives just great service all around
Came to this dealership due to how well they treated my sister a few weeks ago. I got Saylor as my sales rep, and she was truly amazing; she was so patient and understanding. She was not pushy and did everything to make sure I got a car I wanted and not one that was too expensive for my budget. Then we got Payton to finish all the paperwork and again a great experience, explained everything and a breath of fresh air the both of them. Honestly every person we encountered while there was very polite. Keep up the good ... Read More Google - Jul 13, 2025
Bro,my van went out and while we were waiting for it,they gave us popsicles😁shoutout to the employee who gave them to us👍
Had a respectful experience with the salesman brian,who brief me on my buying of the vehicle I got,good man.
Everyone in there super nice and helpful . Answer any questions I have the sales guy and the manager super friendly
Sales team was wonderful and work hard to assist you.
Service Mr Brok easy to work with.
Everyone was great. Very good experience.
Had a good experience the staff was friendly had drove a hour and was able to get the car I wanted
I had a misunderstanding about the labor fee but my last visit went well. I will be back
👍👍💯💯💯👍👍. Vic is the man
I had a smooth purchase with Brian for a salesman. He was professional and accurate.
Great service! Very kind and on the ball!!! Courtney was super!
Tim was extremely knowledgeable about the vehicles on the lot. He listened carefully and found the perfect vehicle for my family.
Nice and very friendly with customers. They worked hard to find the car I liked and needed.
Brian P was great. Very attentive and super helpful. He made the truck buying experience very easy. Sales manager and finance were very easy to work with. I highly recommend Opelika Ford and their team so much so, I drove past 8 ford dealers to buy from them!
Courtney was awesome! The service department was excellent and the oil change went quickly and smoothly!! Would highly recommend Opelika Ford!
Tim and everyone was great. Tim was on top with helpfulness. The vehicle is just what I wanted and thanks for the help.
Tim was professional and very helpful. He answered all of my questions. I would highly recommend him.
I'm 53 years old,met two salesmen my whole life I liked,Brian is one of them. Polite young fella,and that is one busy dealership!
Dealership is nice and people are friendly. The process takes awhile if you are buying due to they only had one guy doing the finance paperwork.
Incredible experience—knowledgeable, honest, and genuinely cared. Best car buying experience I’ve ever had!
Was flexible with me even though we had a few hiccups they made sure I had a great experience and a great deal
This group made everything easy and smooth. I came from Raleigh NC to see family not thinking I could make this happen and without a second though they did.
We are repeat customers of Opelika Ford due to positive experiences in the past. However, our last visit to them in March left us angry and extremely disappointed. Our salesman, Justin Dunn, was great as always. He set us up with a new 2024 Ford Bronco. Once we began to discuss terms with finance our problems began. We went into the deal with a pre-approval from our bank. We were told by finance that our bank wouldn’t finance the deal due to an off-road package that was on the vehicle. Come to find out there is slight truth to this, ... Read More DealerRater - May 12, 2025
Everyone was very nice and professional. They did their best to help us get the car we wanted.
Mike Chandler and Brian Patton was super helpful in the process of helping me find my truck.
Fabulous service and friendly people. It was a very smooth process with no haggle pricing!
Brian is probably the best salesman I have ever had the pleasure to work with. I have traded with Toyota the last 8 times I needed a truck. Brian sold me on the Ford F150. I wasn’t sure about Ford at the beginning but he was so knowledge and helpful that I bought the Ford.
Brian was our number salesman I will tell all everybody about Brian patton I give him a 10
Best car purchase I’ve had at a dealer! This was due to Brian Patton’s excellent service. Everyone needs to pay him a visit!
By far the WORST experience I have ever had with a service department. They lied to me multiple days in a row that someone was diagnosing my car only to find out on the fourth day that no one had laid eyes on my car yet… Also, Heather was extremely rude when I went in to try and pick up my car. It was apparent she had no interest in doing her job, and my conversation with her was definitely one of the worst customer service experiences I have ever had. Do yourself a favor and take your car anywhere ... Read More DealerRater - Feb 21, 2025
I drove from Montgomery to purchase a truck after seeing it online at Cars.com. I confirmed it was there and the Cam would be taking care of us. My son and I test drove it and they worked up a sheet based on the numbers that were advertised at full asking price. Their offer for my trade was extremely low. They came up $2,000 on it but it still wasn't good enough. I told them I was going to see if I could sell it myself. We left around 3pm and kept in contact with Cam by text. At 5:07 ... Read More DealerRater - Nov 15, 2024