Customer Testimonials
The service I received while purchasing my new vehicle was beyond my expectations. Mr Sanders was professional, knowledgeable, and helpful every step of the way. He worked with me on my trade-in. I am 60 plus years old and he took the time to explain all the new features which made the decision making process easy. Great customer service and a friendly environment. It was truly a great day and I enjoyed my Friday. Thank you Mr Payton. I love my Jeep Compass.
I purchased a 2020 Ram Big Horn. Also have made me very comfortable and They handle business and get it done. I also receive email and text from my salesman asking me if everything okay and making sure I was was happy with my purchase. Thank you guys. I look forward to purchasing another truck very soon.
Service is always complete. They explain everything to you. Very nice and courteous. TV in the waiting area
Great staff. Work was done in a timely manner. I highly recommend them to anyone
Excellent experience from start to finish. Vick was the best salesman anyone could ask for!
Opelika Ford was professional and accomodating throughout the long purchase process. I have purchased several vehicles from this dealership over the years.
Everyone was very nice, and knowledgeable. I got there a bit early for my appointment, and they got me very quickly.
Great and friendly service Dept smiling faces with great attitudes answer my questions to many words to describe
It was a really good experience at Opelika Ford. The seller was very helpful and gave me the best deal for my money and I will return and tell others about them.
Clean, cordial, and they back the veterans . Vic did everything humanly possible to ensure my satisfaction. He was knowledgeable, friendly, and professional; I would buy a car from him again because he gained my trust.
Great customer service. Justin Hollaway was friendly and knowledgeable. Did not make me feel pressured at anytime during the visit to make the purchase. Dealership was clean. Great experience.
I didn't think I was going to be able to get my jeep but they did it and now I own a jeep. They are great people. Mike and Mike D. Thank you Opelika Ford,Dodge,Jeep
Did a walk in to Opelika Ford this past Saturday for oil change and tire rotation. recieved excellent customer service from Mr Taylor the service advisor. the technician completed the service in a timely manner ,completely satisfied.
Awesome experience at Opelika Ford! No haggling and super straight forward. Highly recommend working with Big John there! It was worth the drive for us to get our truck there.
While visiting our son at Ft. Benning, Ga., we drove to Opelika Ford. Purchased a 2020 F250 from Tripp Burnett.(EXCELLENT salesman). Had a key issue fixed in Illinois, and JD(service manager) sent me a check for repair. any other dealer 800 miles away would have probably ignored me. Great dealership across the board with that extra southern hospitality and respect. Thank you for a great experience.
Justin Holloway and Jeremy were great. professional and upstanding helped us with every need . Justine even helped with getting extra work done to the truck. got us in touch and went with us to H&W. we will definitely send friends and family to them.
Everyone I dealt with was great.. I added extra items from the parts department and they were quick to help and your finance man Jeremy was very helpful with additional redates I could get..
I had a great experience. Everyone was friendly and treated me like family. Buying my truck was a easy and painless process. Thanks to everyone a Opelika Ford.
The services for my Ford F150 continue to be an excellent experience, no hassle, fast, friendly and helpful staff. Nick has always made each visit easy, this is why I choose Opelika Ford.
Great service, very professional. What I really like is being able to make an appointment for service, therefore the wait time is less. I highly recommend Opelika Ford.
Very professional staff. Was a pleasure doing business with Opelika Ford and Kal Stubbs. I would highly recommend anyone searching for a vehicle, new or used, to go see these folks. I don't think you will be disappointed. --- Chris Black
Shannon at the service department is very great, I had an issue with my truck not seeing my new TMPS and she called and would keep me updated on the truck. i was not charged any fees for the TPMS system because they could not fix the problem. had my truck about a week but a great service dept.
The service department had my truck serviced and I was on my way in about 30 to 45 minutes, The service personnel are always friendly and helpful.
I worked with Tripp Burnett in the purchase of my Ram 2500. During the course of the test drive and purchase the experience was pressure free. While signing the paperwork on the truck I could tell Tripp was one of the most hard working employees they have. I was very pleased with my experience and will use Tripp again in the future
Had a few questions about our new vehicle so my wife and I went to see Chris Moore our sales consultant all questions were answered 5 star service as usual.
Awesome just Awesome! Me and my wife came in on Labor Day looking for a new car. We really didn't know what we needed to get, and we were thinking about getting mini-van for our family of 5. Chris Moore was our sales consultant. He is very knowledgeable, friendly, and was more than helpful with the car deal. Special thanks to Ray Clark, Ronnie Richardson new Chrysler manager. Jeremy Hicks, financial manager was awesome, friendly and is probably one of the best financial guys I have met. If it had not been for these 4 men I don't think me ...
I am pleasantly happy about my oil change that I received my only complaint is the having to schedule but that’s not their fault it’s because they are always so busy
Great work. Jumped right on my car's issue and fixed it. Took my car right in as soon as I got there. Very helpful.
Was not planning on trading in my car when I went because I’ve never owned a Ford before! Just was looking around, took one for a test drive, and BAM...bought a car. Loved Jennifer! She was friendly, informative, helpful....finance gave me no issues and gave me a great deal on my trade-in. I’m glad I listened and drove all the way to Opelika! Great service all around!
I had great experience in purchasing my new 2018Ford Expedition. The sales person, Mr. Finley, was new there and didn't have a business card yet, but showed complete attention to detail and I also worked with J. Hicks to purchase my vehicle. Because of this, I am a very happy customer that would recommend the two and the dealership in a heartbeat! THANK YOU!!!
I had great experience in purchasing my new Ford Fusion. The sales managers was helpful as well as my salesman. They worked really well with me.
The staff was very helpful and friendly!! Kraig was very informative and was able to get us the deal we were asking plus even a little better! Andrew in the finance department was also great and very helpful.
I have been a long time customer. Plan to continue to be a customer. I like that I was asked if I wanted the alignment.
Excellent service and fast even for the service deptartment being understaffed due to sickness everyone did what they could to ensure not only myself but the other customers were well taken cared of in a timely efficient manner.
Oil change and wheel rotation and balance and check all the liquid levels. They finished in 30-45 minutes and got me on the way. Great job, keep up the good work.
Everything was great when I had my F-150 maintenance. Was promptly taken care of and it was completed about one hour after arriving. Fully satisfied.
I had looked as several dealerships in a 150 mile radius. Found my best deal here. They worked to get my business, which is not easy.
I recently visited Opelika Ford looking to purchase a used truck. Very please with salesman, finance office & service department. The entire staff was very courteous. I would definitely recommend this dealership. Thanks.
I called 9 min before Opelika Ford closed and told them I was on the way from AutoNation Ford in Auburn, who tried to pull one on me. Eveybody at Opelika had a great attitude, they all were very helpful and informative. They all did everything in a fast professional way. The salesman Ronny, ran his but off and did everything he could to get me the best deal that he could and he did! We left in a new 2017 F-250 Lariat Diesel. Thank you Opelika Ford you all are they best!
I had brought my 2014 F150 in for service early Saturday morning. I told the advisor what I wanted done and proceeded to get relaxed for the "long haul". Needless to say, in about half the time I was expecting to be there, I heard my name being called for service.....oh oh I was thinking, they had run into a problem and needed my ok to authorize more service to be done....Nope, my vehicle was done being serviced and was ready for pick up!! I was amazed at the time and after driving my truck afterward and ...
Most people fear the car buying experience! The process is long and tiring, in addition to wondering if or how badly you’re being taken advantage of. Jeremy and Vonda made this process the easiest I’ve ever experienced. By phone, I explained exactly what I was looking for and how much I wanted to spend. When I arrived at the dealership all the work was done for me. Vonda, made this experience effortless, seemless and less than two hours. The exact car in the perfect color, was already gassed up and ready to go with the exception of being ...
I called from Florida and drove up to Auburn to buy the car, mainly because of the outstanding price. About 2k less than my local dealers in Pensacola. The dealers in my area would not match price, or even come close. The salesman, Berk Bendeck worked with us on the phone first to get an accurate as possible bottom line, and stuck to it when we arrived. That in itself is rare. We had an issue and came in much later than expected, almost at closing time. Berk and the finance guy, Terry Owens, (also a pleasure to work with) ...
This was the best and easiest experience my wife and I have ever had buying a new vehicle. Will surely recommend to others. Thanks for everything
We have bought our last two vehicles from these fine folks and they have given us more for our trade than anyone else. They are the most HONEST dealership in the area (from experience) and always do the extra mile to do business with us.
Everyone was so friendly. It was so much fun and a great atmosphere that I sent 2 friends up there the next week and they both purchased vehicles!!! Thank y'all so much. I will be back!!!
Excellent service, made the buying experience very easy. They showed me several different vehicles in my price budget giving me choices to go forward. Thank you
appointment was easy to get.. car went in on time and was back when they said it would be.. everyone acted very professional great job
I only have one complaint and that was I was told I would not have to pay to transfer my car tag over because it was covered in the taxes and fees and when I went to the court house they said that this was not true and I had to pay for the new tag via advalorm tax . And they stated that the his dealership has been told before not to make this assumption. Other than that everything was great
Josh was very friendly and informative. He made it EASY to leave in 2 new cars. I don't have anything negative to say about the experience. I drove 2 hours to come bere, and would do it over again in a heartbeat.
Went in for oil change everyone was friendly service was excellent. I am not a person that say much. I would recommend this dealership to a friend. Thanks
I had gas pouring out of my truck. I just pulled in with no appointment and they took care of me like I was a Long time customer. They took me where I needed to go and above all repaired my vehicle. We will come back to this dealership for service. Tracy made me feel like family. They know how to treat you here!
Been most helpful, courteous and trustworthy in my many visits to the dealership. Have all my oil changes even done there and they know my car.
Your employees Nick, Tracey & Jerry were very professional. They handle my situation in a timely and friendly manner. Jerry ordered my tires and they were there when I arrived: Tracey got me a ride home quickly, and Nick & Tracey worked together checking me in and explaining my car's situation and what the cost will be. They were on their jobs and performed at an excellent rating is my opinion!
Only dealership that I take my vehicles to for service. I have tried other stores, but have returned here. Won't try anyone else again.
I first reviewed Opelika ford's excellent website then I chose 5 trucks I wanted to see. I went to dealert hip and was immediately met by Queen she showed me all 5 trucks and then went for a test drive awesome. Liked the truck went to her office to discuss details she was very knowledgeable and extremely helpful deal was done and I am happy with my new Ford f 150. I have always been a ford man snice my 1955 ford fairlane. Thanks Charules Montgomery
I was very satisfied with my truck purchase from Opelika ford!!! The salesman was very helpful through the entire process! I would recommend this dealership to anyone
Everyone at the service center is very friendly and always willing to help me in any way. I trust them with all my service needs.
This dealership goes out of their way to help you get what you want or need. Great bunch of people. The Service here is the best around. I have never had any issues when I bring my truck in for service of a checkup. They get to it within a exceptable amount of time every time I have shown up weather I have an appointment or not. Love the service.
It was great fast nice people overall good and I would buy a car their any time car it river town ford would not help me find car or get up from their bench but oplike ford was great and nice miss queen was great got me the price and work with me give here raise
All of. The sales personnel Queen" is a very professional and very knowledgeable of all Ford products. I would recommend my friends to see Queen for a new car.
The people were very friendly and knew about the vehicles they were showing. I was satisfied with my deal and love my Truck. Have recommended this dealership to several of my friends.
Very helpful salesman - finance manager. In the last 40 years have bought, leased, and now bought again and this dealership has been great to work with. (Bought 2 Dodge Journeys and now this Ford Escape at this dealership) The service department has always been excellent. Have and will continue to recommend.
We brought our son's truck in for The Works. Tracie greeted us in the parking lot and showed where to park Her friendliness is fantastic.
the steering with bad in my 2016 Ford Flex .Opelika ford order a new replacement unit ( tool a few day for the parts to get here) the service center had it in in one day. great job now the steering is like new again .
I love my 2011 Ford Escape. It has 103,000 hard ridden miles on it, and has held up like a champ. I brought it into Opelika Ford for service along with a concern about the smell of gasoline. They did a complete check of the vehicle and diagnosied a cracked fuel pump. I had to leave the Escape overnight but they had it completely finished and ready before 10 a.m. Charles and the entire staff were professional and eager to please. Customer service is alive in Opelika after the Ford Service Department. The $800 for replacing a fuel pump seemed high but knowing ...
He was kind and easy to work with, I can't wait for when I'm ready for a new car, I'll definitely be coming your way again.
Squared away Dealership from first contact (online) to closing of the sale. Mrs. Vonda "Queen" Bolden should be their salesperson of the year. She's probably the best salespersons we've ever had. The finance officer even came out with a tiny screw driver to help me get a antenna topper off of my trade in that I wanted to keep. Will return for service & sales in the future! Jamie & Mary
Everyone went out of their way to ensure I was Happy with my service. Lindsey was very caring and super sweet during this visit and went above and beyond to take care of me.
Great visit. Bought a car. I'd recommend the dealership the lady I worked with the QUEEN. Was very nice a wonderful personality and very out going. The coffe was good and the pot was always full.
Very helpful gave good recommendations on service due explained what was being done to complete the service on my vehicle what would be due on my next visit
James was an incredible help when it came to finding a car that fit my style and wants. Professional at all times and able to listen. Chris is the man, plain and simple. Overrall the entire staff was super friendly and awesome!
They were great, my car broke down and had to leave it on a Sunday in the service line. They took care of my problem the next day and had me ready to go with a friendly and professional attitude.
I just got a new key cut and computerized to my vehicle. The three people who helped me communicated well with each other as a team and the length of time I had to wait was minimal.
Matthew Thomas did a very professional job over the phone and in person. Very accommodating due to the fact I was was coming in from out of town. Overall was a good experience.